Solutions

Retail & E-commerce

Seasonal volume swings that make headcount the wrong lever.

Overview

Order exceptions, returns, supplier data and customer service. Peak is the honest test of any retail automation: it either absorbs November or it does not.

Results

98%
Inventory accuracy: 70%
Faster customer service response: 35%
Cart abandonment reduction

Includes

Retail Customer Service

Returns, disputes and order queries - high volume, low variety, high frustration.

Inventory Management

Stock accuracy across channels, and the reconciliation that keeps it honest.

E-commerce Operations

Order flow, fulfilment exceptions and the marketplace integrations behind them.

Case studies

All case studies

Italian luxury fashion house · belongs to a worldwide luxury group · process spans seven sister companies

UiPath Robot Linking SAP and Esker Invoices for a Luxury House

planned reduction in processing time: 80%; planned reduction in processing time
sister companies handled by one routine: 7; sister companies handled by one routine

Dutch-headquartered food retail group · one of the biggest globally · centres worldwide

Procurement on Power Platform for a Global Food Retail Group

single system covering all in-scope procurement: 1; single system covering all in-scope procurement
ways in, licensed according to user type: 2; ways in, licensed according to user type

Accounting practice, Bulgaria · monthly close for a web shop handling 1,000-1,500 orders

Month-End Close Automation for a 1,500-Order Online Store

for a whole month, reconciled and posted: < 2 min; for a whole month, reconciled and posted
of sale records matched with no manual work: 98%; of sale records matched with no manual work