Process Intelligence & Automation
Process Design & Lean
Removing the steps before automating them, so you are not paying a robot to do work nobody needed.
Overview
Handoff mapping, queue analysis and waste removal. Often the cheapest intervention on the table, and the one most projects skip.
Case studies
UK airline group · one mailbox reserved for in-flight wifi refund requests
In-Flight Wifi Refunds, Automated End to End, for a UK Airline Group
- mailbox, used as the trigger
- 1
- mailbox, used as the trigger
- stages between email and decision
- 2
- stages between email and decision
Independent school with nursery · London · roughly 200 children
An Automation Plan for an Independent School's Finances
- of finance work each week
- 20 h → 1 h
- of finance work each week
- freed every year
- 780 h
- freed every year
Connected
Where this fits in the rest of what we do.