Data & AI
AI & Agentic AI Solutions
Intelligent automation and decision making powered by cutting-edge AI technologies.
Overview
Agents are worth their cost where a process needs judgement across several systems and the rules would never hold. We scope them narrowly, give them a tool surface they cannot exceed, and log every action they take.
Case studies
Vehicle rental · Europe · multi-billion-euro rental group with hundreds of thousands of cars
Car Rental Contact Centre: Email Triage and One-Click Agent Assist
- request types now automated
- 5
- request types now automated
- channels sharing one automation layer
- 2
- channels sharing one automation layer
EU funding agency, public sector · internal audit · nearly €1 billion paid out yearly
An Audit Assistant That Runs On Premise and Cites Every Line
- auditor time saved on each control plan
- ~80%
- auditor time saved on each control plan
- of generated lines backed by a checked citation
- 100%
- of generated lines backed by a checked citation
Insights
Agentic AI
The hidden cost of the human handoff
Every automation routes its hard cases to a person. How that handoff is designed decides whether the saving is real or just relocated.
Read
Agentic AI
When not to use an AI agent
If the rules fit on one page and never change, an agent is an expensive way to run an if-statement.
ReadConnected
Where this fits in the rest of what we do.
Practice